Terms and conditions

Refund policy:


All sales are final. We offer no refunds on tangible/digital products or courses. All prints are shipped unframed. International shipping may incur a delivery surcharge levy/import customs clearance fee. Please note, we don’t guarantee that our products are fully compatible with any third-party products/programs. However, if you feel a product isn’t satisfactory, or the product is not-as-described: such issues should be reported within 7 days from the date of receiving the product. *Please submit your enquiry to hello@ballettwins.com


General Fitness & Health:


By taking part in any of The Ballet Twins online digital sessions/courses/videos you agree to the following:


You must ensure that you are working in a safe environment and that you are able to clearly see and/or hear the instructor/The Ballet Twins in order to follow instructions.


You agree to take responsibility for your own body. The Ballet Twins are not responsible for any injuries that may occur within any of our online sessions/courses/videos lead by the The Ballet Twins and/or of associative instructors.


Clients are required to follow the instructions of the instructor at all times. Our online sessions/courses/videos are taught in a safe way, and are not a full representation of a professional ballet class. You agree not to perform any exercises or movements that may cause you discomfort.


You confirm that you are fit and able to participate in online sessions/courses/videos that involve exercise instruction. By agreeing to these Terms and Conditions you hereby confirm that you have no health problems (including without limitation cardiac irregularities; spinal, bone, joint, tendon or ligament injuries; spells of dizziness; asthma (or other breathing difficulty); diabetes, epilepsy or any allergy) which may affect your participation in any online sessions/course.


You are advised not to undertake strenuous physical activity without first seeking medical advice if you have concerns over your physical condition and wellbeing. If you have low/high blood pressure and/or cardiac irregularities, you should not participate in our online sessions/courses/videos. If there is any doubt, you should consult your doctor. It is your responsibility not to exercise/participate in the online sessions/courses/videos if anything affects your ability to exercise.


Clients must ensure they are aware of and comply with the health, safety, security and other policies, procedures and rules of our online sessions/courses/videos and The Ballet Twins Instructors. By taking part in any of The Ballet Twins online sessions/courses/videos you automatically agree to waive all statutory rights against the instructor/The Ballet Twins.